Bookable ("we", "us" or "our") are committed to protecting and the privacy of all visitors to our website. www.wearebookable.com (and all pages attaching to and including this domain name) and all visitors who access our website or services through any mobile application (together, the "Site").
This Privacy Statement (together with our terms of use and any other documents referred to in it) sets out the basis on which we process and collect personal data from:
Please read the following carefully to understand our practices regarding your personal data and how we will treat it. All capitalised terms that are used but not otherwise defined in this Privacy Statement have the definitions assigned to them in the Terms of Use.
If you are a Subscriber's Customer and use our Site in connection with services offered by the Subscriber, we collect information relating to you on behalf of the Subscriber. The information you give us may include your name, postal address, e-mail address phone number and payment information. In these circumstances, we act as a data processor and the Subscriber (ie, your fitness community) acts as a data controller.
If you are a Subscriber's Customer, we only share your personal data with the business that you are a member of or have purchased services from, and do not share your personal data with other companies aside from the ones disclosed in this policy who act as sub-processors to us. Your personal data will be stored and held by us as further described below. You should contact the Subscriber (as controller) with any questions, complaints or requests regarding the processing of your personal data.
We encourage you to refer to the Subscriber's Privacy Statement in order to understand how your personal data is collected and used.
If you are a Subscriber or an agent or employee of a Subscriber, we act as a data controller of the personal data that we collect about you.
1.1 Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to a service available via the Site and / or when you report a problem with our Site. The information you give us may include your name, postal address, e-mail address phone number and payment information.
1.2 Information we may collect about you. With regard to each of your visits to our Site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products and / or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
1.3 Information we receive from other sources. If authorized by you, we may access profile and other information from services like Facebook. As part of our services, we permit Subscribers to accept payments from the Subscriber's Customers through integration with Stripe's Connect Platform, and may receive information about you through your use of this platform. Your use of Stripe's platform will be subject to Stripe's terms and conditions and privacy policy. We also work closely with third parties (including, for example, business partners, other business partners, sub-contractors in technical services, analytics providers and search information providers) and may receive information about you from them that is relevant to our business.
1.4 Children under 13. We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.
2.1 Certain statistical information is available to us via our internet service provider through the use of cookies, web beacons, or unique device identifiers. Our use of cookies is governed by our Cookies Policy.
3.1 Lawful basis of processing. Our processing of your personal data is necessary for the most part in order to perform the services that you have requested of us. We may also, from time to time, process your data in order to further our own legitimate interests, as set out in more detail below. Where we process your personal data in order to further our own legitimate interests, we will ensure that your data protection rights are respected at all times. You have a right to object to our use of your personal data where it is based on our legitimate interests, and if you do so, we will cease to use and process your personal data for that purpose, unless we can show there are compelling legitimate reasons for us to continue or we need to use the Personal Data for the purposes of legal claims.
3.2 Where you agree to certain uses: We may use the information you provide, and the information we collect, where you have consented to our use for a particular purpose, such as to allow us to make suggestions and recommendations to you about goods or services that may interest you.
3.3 If you do give your consent for us to use your personal data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your personal data for some or all of those purposes by writing to info@wearebookable.com .
3.4 Information you give to us. We will use this information:
3.5 Information we collect about you. We will use this information:
3.6 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
4.1 We do not allow advertising companies to collect data through our service for ad targeting.
4.2 We take reasonable steps to secure your personal data against unauthorized access or disclosure. The transmission of data is encrypted in all circumstances where you provide payment information.
4.3 We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in sections 7 and 8 of the Companies Act 2014 (as may be amended, superseded or replaced from time to time).
4.4 We may share your information with selected third parties including our business partners, product and services suppliers and sub-contractors; and / or analytics and search engine providers that assist us in the improvement and optimisation of our Site.
4.5 We may also disclose your personal information to third parties:
5.1 Personal data that we collect from you may be transferred to, stored and processed at, any country where we do business, which may include a destination outside the European Economic Area ("EEA"). It may also be processed by personnel operating outside the EEA that work for us or for one of our suppliers, service providers or sub-contractors. The laws of jurisdictions outside the EEA may not have the same level of protection for personal data as apply in Ireland. In such circumstances we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.
5.2 Where the recipient is based in the United States, we will ensure that the recipient adheres to the principles of the US-EU Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from EEA member countries or an alternate legitimising mechanism.
5.3 Where the recipient is located in any other jurisdiction outside of the EEA, we will put in place an appropriate legitimising mechanism under applicable data protection laws. For further information on data transfers, please contact info@wearebookable.com .
5.4 Where you have chosen (or where we have given you) a password which enables you to access certain parts of our Site, you are responsible for keeping the password confidential. We ask you not to share your password with anyone.
5.5 Please be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our Site which you transmit at your own risk. Once we have received your information, we will apply procedures and use security features to try to prevent unauthorised access.
6.1 We retain your personal data for as long as is necessary for the purpose for which it was collected, or as required or permitted for legal and regulatory purposes and legitimate business purposes. In general, we hold this information for a period of seven years, unless we are obliged to hold it for a longer period under law or applicable regulations.
6.2 If you decide to delete your account we will promptly remove your personal data from our system (such as your name, postal address, e-mail address and phone number) and other preferences associated with your account. However, we may retain copies of your personal data as explained above.
7.1 If you are an agent or an employee of the Subscriber (ie, gym staff or employees) and we act as the data controller of your personal data, you can contact us about questions, complaints or requests regarding our processing of your personal data at info@wearebookable.com .
7.2 You have the right to request a copy of your personal data currently held by your data controller. Where we act as your data controller, we will provide you with a copy of your personal data as soon as practicable (subject to applicable data protection laws). We may also request proof of identification to verify your access request.
7.3 You may also have the right to rectify, block or erase your personal data in certain circumstances. You can sign into your account to see, change and / or delete any personal data that we hold, such as your name, postal address, e-mail address and phone number.
7.4 We will not be required to erase your personal data from our records where to do so would prevent us from meeting our contractual obligations, or where we are required to process (including retaining) your personal data in order to comply with a legal obligation, or if the personal data is necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings.
7.5 Subject to applicable data protection laws, you may have the right to receive your personal data, which you have provided to a data controller, in a machine-readable format and / or where technically possible, to have that personal data sent to another data controller.
7.6 If you choose to receive a newsletter or other information from us, you can unsubscribe at any time. You will be given the opportunity to unsubscribe in each notification or you can exercise the right by contacting us at info@wearebookable.com .
8.1 Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for those websites or policies. Please check the applicable policies before you submit any personal data to those websites.
9.1 We may from time to time revise this Privacy Statement by amending this page. You will be bound by such revised terms current when you use the Site and you should therefore periodically check this page for any amendments we make. If we make any material changes to our policies, we will place a prominent notice on our website or application. If the change materially affects registered users, we will send a notice to you by email, push notification or text.
Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to info@wearebookable.com .